Job Description

Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed. Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys. Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution. Reviews all post-sale service cases with the service manager once a month. Maintains a file of the dealership's customer satisfaction achievements. Assists service customers during the morning service rush, when possible. Writes articles for customer newsletters. Attends sales, service and management meetings. Maintains a professional appearance. Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments. Coordinates customer follow-up programs. Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
Job Type: Full-time

Pay: ₹24,000.00 - ₹34,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Diploma (Preferred)
Experience:

total work: 1 year (Required)
Work Location: In person