Educate clients on the correct usage and maintenance of bath fitting, sanitaryware, and faucet products.
Manage customer complaints and deliver effective customer support solutions.
Diagnose technical issues and provide timely, efficient repair solutions.
Procure and manage spare parts required for maintenance and repair.
Maintain detailed service records and reports of all customer interactions and repairs performed.
Clearly explain product issues, maintenance procedures, and repair activities to customers.
Develop and maintain strong customer relationships to enhance satisfaction and loyalty.
Interpret and work with blueprints, technical drawings, and product diagrams.
Lead the recruitment, appointment, training, and guidance of technical staff across multiple locations.
Ensure product quality through rigorous analysis and performance monitoring.
Exhibit strong communication, interpersonal, and diagnostic skills in customer and team interactions.
Demonstrate the ability to work independently with minimal supervision.
Stay updated and proficient with all necessary tools and equipment related to installation and service tasks.
Eligibility Criteria:
Proven technical knowledge of bath fittings, sanitaryware, and faucets.
Strong experience in customer service and handling client escalations.
Hands-on experience with plumbing and a well-established network of plumbers.
Proficient in Microsoft Excel, Email writing and basic data management tools.
Excellent verbal and written communication skills.
Minimum of 5 years' experience in customer handling within the CP sanitaryware sector. He must be graduate.
Ability to manage teams and provide training across different regions in India.
Job Type: Full-time
Pay: From ?40,000.00 per month
Schedule:
Day shift
Experience:
Customer Care (Technical) in bathfittings & sanitary ware: 3 years (Required)
Work Location: In person
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Job Detail
Job Id
JD3707254
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Bhiwadi, RJ, IN, India
Education
Not mentioned
Experience
Year
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Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.