Job Description

Key Responsibilities:

Customer Relationship Management: Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. Complaint Resolution: Handle and resolve customer complaints in a timely and professional manner, ensuring issues are addressed and customers are satisfied. Service Quality Assurance: Monitor and maintain high standards of service quality, ensuring compliance with company policies and procedures. Team Management: Lead and motivate a team of customer care representatives, providing guidance, training, and coaching to ensure excellent customer service. Communication: Foster strong relationships with customers, dealerships, and internal stakeholders through effective communication and collaboration. Issue Escalation: Escalate complex customer issues to senior management and facilitate resolution. Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience. Reporting and Analysis: Prepare and present reports on customer satisfaction, complaints, and service quality metrics to inform business decisions. Process Improvement: Continuously review and improve customer care processes to enhance efficiency, effectiveness, and customer satisfaction.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Life insurance Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person