Job Description

HIRING: Customer Care Manager

AT : GAD Convent Sr. Sec. School (Tedhi road, Shimlapuri, Ludhiana)

We are looking for a dynamic and experienced CRE/CCM l to join our leadership team.

MUST GOOD ENGLISH COMUNICATION SKILL

Must have team handling experience and customer handling experience

Location:

GAD Convent Sr. Sec. School (Tedhi road, Shimlapuri, Ludhiana)

Salary: ₹11000 - ? 16000 (based on experience and competence)

Preferred Candidate: North Indian

Can share your CV on : 9878392186

(CRE/CCM) - Work Responsibilities

1. Admission & Inquiry Handling

Attend and respond to walk-in, phone, and online admission inquiries. Maintain a proper record of leads, follow-ups, and admissions in the school CRM or register. Guide parents about the CBSE curriculum, facilities, fee structure, and admission process. Arrange and coordinate campus visits for prospective parents and students.

2. Parent Communication & Relationship Management

Build and maintain healthy relationships with parents and guardians. Handle queries, concerns, and complaints in a professional and timely manner. Keep parents informed about school events, policies, and important updates through calls, emails, or messages. Coordinate PTMs (Parent-Teacher Meetings) and ensure smooth communication between parents and teachers.

3. Marketing & Outreach

Support the marketing team in promoting the school's brand through social media and offline events. Assist in organizing open houses, school tours, workshops, and orientation programs. Distribute brochures, flyers, and promotional materials in the community.

4. Record Keeping & Reporting

Maintain an updated database of inquiries, admissions, and withdrawals. Prepare daily/weekly/monthly admission status reports for the management. Track follow-up actions and conversion rates.

5. Event & Activity Support

Assist in planning and executing cultural, academic, and sports events to showcase the school's strengths to prospective parents. Coordinate student participation in inter-school and community events.

6. Feedback & Service Improvement

Collect feedback from parents regarding facilities, teaching, and events. Suggest improvements to enhance parent satisfaction and retention.
Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹16,000.00 per month

Work Location: In person