Job Description

1.

Customer Data Management

Collect, maintain, and update customer information (leads, prospects, buyers). Ensure data accuracy and segmentation for marketing and communication.
2.

Lead Management

Monitor leads from various sources (walk-ins, website, social media, events). Assign leads to sales representatives and track follow-up. Improve lead conversion rate.
3.

Customer Interaction & Engagement

Develop and implement customer engagement campaigns (email, SMS, calls). Conduct satisfaction surveys and gather feedback. Manage pre-sales and post-sales communication.
4.

Sales Support

Coordinate with the sales team to track and nurture prospects. Provide insights into customer preferences and buying behavior. Ensure smooth vehicle delivery and onboarding experience.
5.

After-Sales Service Coordination

Schedule service reminders and follow-ups. Handle customer complaints or service-related issues. Promote extended warranties, service packages, and accessories.
6.

Loyalty & Retention Programs

Design and manage loyalty programs (e.g., referral bonuses, repeat purchase offers). Track customer lifecycle and send targeted offers to retain customers.
7.

Reporting & Analysis

Prepare CRM performance reports (lead conversion, retention, NPS, etc.). Use analytics to identify trends and improve customer strategies. Provide management with insights for decision-making.
8.

Software & Tools Management

Manage CRM software (e.g., Salesforce, AutoRaptor, HubSpot, DMS integration). Train dealership staff on CRM system usage.
Job Type: Full-time

Pay: ₹30,000.00 - ₹50,889.28 per month

Benefits:

Health insurance Provident Fund
Work Location: In person