Job Description

Job Title:

Customer Care Manager - Nexa Service

Location:

thondayad

Company:

Popular Nexa Service Center

Job Type:

Full-time

Job Summary:

We are looking for an experienced and customer-focused professional to manage customer care operations at our Nexa Service Center. The role involves ensuring high customer satisfaction, handling service-related concerns, and maintaining strong relationships with customers.

Key Responsibilities:

Manage all customer interactions related to vehicle service. Handle escalations and resolve customer complaints promptly and effectively. Monitor customer feedback and work with the service team to improve overall experience. Ensure timely communication with customers regarding vehicle status, delivery, and follow-ups. Coordinate with workshop, service advisors, and front office teams for smooth operations. Track NPS/CEI scores and implement action plans for improvement. Train and guide customer care executives in handling queries and maintaining service standards.

Requirements:

Graduate in any discipline. Minimum 3-5 years of experience in customer care, preferably in the automobile service industry. Strong communication and interpersonal skills. Good knowledge of vehicle service operations. Proficiency in MS Office and CRM tools.

Benefits:

Attractive salary and performance incentives. Opportunity to work with a leading Nexa service brand. Supportive and professional work environment.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person