Job Description

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth Advise senior management on legal implications, develop legal strategies, and ensure compliance with laws and regulations. Coordinate with Legal team and Company Advocate and also handle consumer complaint. Team Management. Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry's developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

Requirements and skills

Proven working experience as a Customer Service Manager. Experience in providing customer service support Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service. Awareness of industry's latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Experience:

total work: 3 years (Required)
Work Location: In person