A customer service team lead's responsibilities may depend on their organization and industry, but here are some tasks many of these professionals perform:
Training new customer service team members
Using customer relationship management software (CRM) to document customer interactions
Monitoring average call length and overall team volume
Listening to individual calls to ensure quality
Leading performance reviews for team members
Creating intervention and improvement plans for team members
Creating reports for the director of customer services
Suggesting new procedures to improve customer service
Resolving escalated customer issues Motivating customer service team to meet goals
Tamil candidates only
Job Type: Full-time
Pay: ₹15,399.44 - ₹30,116.62 per month
Benefits:
Food provided
Work Location: In person
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