Job Description

Job Title:

Customer Service Executive - UPSTOX IB Process

Location: Thane - Highstreet

Job Type: Full-Time

About the Process

We are hiring for the UPSTOX IB Process - a pure customer service role with no sales and no targets. The process focuses on delivering exceptional customer support while ensuring high satisfaction levels.

Key Details

CTC for Freshers: ?18,836 per month In-hand Salary: ?16,258 per month Qualification: Minimum HSC Pass Shift Timing: 8:00 AM to 5:00 PM Interview Process: Single Operational Round
Responsibilities

Handle inbound and outbound customer queries related to the UPSTOX IB process. Provide accurate and timely information to customers. Maintain professionalism and empathy while resolving customer concerns. Log and document interactions as per company guidelines. Coordinate with internal teams for query resolution when required.
Required Skills

Excellent English communication skills (verbal & written). Strong interpersonal and listening skills. Ability to remain calm and professional under pressure. Basic computer knowledge and ability to work with CRM tools. Positive attitude with a customer-first approach.
Qualifications & Experience

Minimum: HSC pass (12th grade). Freshers welcome. Prior customer service experience in BPO or call center is an added advantage.
Benefits

Fixed day shift (8 AM to 5 PM). No sales, no targets - purely customer service. Opportunity to work with a reputed financial service process.
Team Hr

Inspire Tech BPO

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

Health insurance Provident Fund
Language:

Hindi (Preferred) English (Required)
Work Location: In person

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