Customer Care Head

Year Vashi, Navi Mumbai, Maharashtra, India

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Job Responsibilities

Formulate business strategy with others in the execution team
Design customer care operational process and policies that align with overall strategy
Implement efficient process and standards for smooth and effective functioning of customer care team.
Should develop robust customer service and process to ensure customer satisfaction and retention

Interact with clients and build relationship with them while ensuring their needs are being meet
Oversee a team of customer care executives and ensure they are providing an exceptional client experience
Develop and oversee the implementation of client service protocols
Resolve complex client problems or disputes in a professional manner
Support and train team members to enable them to meet departmental goals
Maintain records of client interactions for training purposes
Respond to customer service issues in a timely manner

Requirements Experience:

Qualification:

Graduate/Post Graduate with knowledge of financial markets, stock trading, securities firm, insurance etc.

Skills:

Humble and soft spoken.
Proven experience in a leadership role is required.
Excellent communication skills and the ability to anticipate the needs of the customers.
Possess superior organizational and time management skills.
Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.
Should possess strong problem solving skills and ability to make sound judgement calls.

CTC: As Per Experience & Industry Standards

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