Job Description

Customer support encompasses the assistance and guidance provided to customers regarding a company's products or services. It involves helping customers with inquiries, troubleshooting issues, providing technical assistance, and ensuring overall satisfaction with their purchase or experience. Effective customer support is crucial for building customer loyalty and fostering a positive brand perception.

Customer support

is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.

Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registration.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Work from home
Language:

Hindi (Preferred) English (Required)
Work Location: In person

Speak with the employer

+91 6394763583