Job Description

Responsibilities:

? Act as the on-site travel customer service representative at the client's office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.

? Handle urgent and last-minute bookings or changes with minimal turnaround time.

? Prepare weekly/monthly travel reports for the client's management team.

? Manage end-to-end visa services of customers

? Handle customer inquiries and resolve issues in a timely and professional manner

? Updating daily activities in the project management tool

? Raising customer queries where there is dependency of any internal team member

? Communicating & coordinating with internal & external stakeholders

? Stay updated with industry trends and changes in regulations to ensure operational compliance

? Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:

? Prior experience in an onsite/implant travel desk role preferred.

? Strong customer service orientation and ability to interact with senior stakeholders.

? Problem-solving mindset to handle travel disruptions and escalations.

? Previous experience in travel customer service is preferred

? Good knowledge of visa-related nuances

? Knowledge of operating travel Global Distribution System (GDS) preferred

? Excellent attention to detail and accuracy in performing tasks

? Proficient in using operational tools, software, and systems

? Strong communication skills, both written and verbal

? Ability to work well in a fast-paced and dynamic environment

? Knowledge of regulatory compliance and industry best practices

? Comfortable with MS tools & especially Excel

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance * Provident Fund