Job Description

Manage Outbound calls promptly and professionally, providing courteous and helpful assistance to Guests.

Schedule and manage guest appointments.

Address guest inquiries regarding services, treatments, pricing and clinic policies, providing accurate and detailed information.

Handle guest concerns with empathy, aiming for quick and satisfactory resolutions.

Collaborate with clinic staff to coordinate guest appointments.

Maintain guest records and update the guests database with accurate and relevant information.

Follow up with guests to confirm appointments, provide reminders.

Stay updated on clinic services, treatment options and industry trends to provide accurate information to guests.

You may need to collaborate with other call center executives, supervisors or managers to address complex guest issues or share best practices. This involves effective communication and a willingness to work as part of a team.

Meeting or exceeding individual and team targets related to call handling metrics and generate walk-ins for center. This may involve working towards targets and actively contributing to the company's overall success.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Paid sick time
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person