Job Description

Position Summary:

The Customer Care Executive in the travel industry plays a critical role in providing exceptional customer service and support.

They are responsible for addressing customer inquiries, resolving issues, and ensuring a positive travel experience.

As the primary point of contact, the Customer Care Executive ensures customer satisfaction and fosters strong relationships with travellers.

Key Responsibilities:

Respond promptly and courteously to customer inquiries via phone, email, or chat. Listen attentively to customer concerns, understand their travel needs, and provide appropriate solutions. Follow up with customers to ensure that their concerns have been resolved to their satisfaction. Effectively communicate travel details, policies, and procedures to customers. Communicate customer feedback, suggestions, and concerns to improve service quality and customer satisfaction.

Qualifications and Skills:

Bachelor's degree preferred. Previous experience in customer service or a similar role, preferably in the travel industry. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathy and patience in addressing customer concerns. Ability to work well independently and as part of a team. Only female candidate will be preferred.
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person