The Customer Care Executive will act as the primary point of contact for clients and prospective buyers, ensuring a seamless customer experience from inquiry to post-sale support. The role involves addressing client queries, resolving complaints, and providing accurate information about real estate projects, payments, documentation, and possession timelines.
Key Responsibilities:
Handle incoming calls, emails, and walk-in inquiries related to real estate projects.
Provide accurate information about available properties, pricing, project status, and amenities.
Coordinate with sales, legal, finance, and CRM teams to ensure smooth customer communication.
Resolve customer concerns or complaints promptly and professionally.
Maintain up-to-date records of client interactions and transactions using CRM software.
Follow up with clients for documentation, payments, and other required actions.
Assist in organizing site visits and provide support during client meetings.
Ensure customer satisfaction through after-sales support and follow-ups.
Prepare regular reports on customer service metrics and share insights with the management team.
Assist in customer feedback collection and contribute to service improvement initiatives.
Required Qualifications and Skills:
Graduation in any stream
2-4 years of experience in customer service, preferably in the real estate industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-first mindset.
Familiarity with real estate processes, documentation, and timelines.
Proficiency in MS Office and CRM tools.
Ability to multitask and work under pressure.
Preferred Qualities:
Candidates with Real Estate background will be preferred.
Fluency in English and regional/local languages.
A proactive approach to client engagement.
Experience handling high-net-worth clients is a plus.
Job Type: Full-time
Pay: ?25,000.00 - ?35,000.00 per month
Work Location: In person
Speak with the employer
+91 9888767557
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.