Job Description

service requests across multiple communication channels while ensuring a high level of customer satisfaction and adherence to company policies.

Key Responsibilities:

Handle customer inquiries via

phone, email, chat, and WhatsApp

in a timely and professional manner. Resolve complaints related to

orders, deliveries, returns, refunds, cancellations, and product issues

. Accurately log and update customer interactions in CRM systems. Follow predefined

SOPs, SLAs, and escalation protocols

. Coordinate with internal teams (logistics, warehouse, finance, marketplace team) for issue resolution. Provide clear, factual, and policy-aligned responses to customers, including firm communication when required. Track open cases and ensure closure within defined timelines. Identify recurring issues and share feedback with management for process improvement. Maintain confidentiality of customer and company information at all times.
Skills & Qualifications:

Strong

verbal and written communication skills

(English & Hindi
)

Ability to handle

difficult customers

with patience and professionalism. Basic computer proficiency (MS Excel, email systems, CRM tools). Problem-solving mindset with attention to detail. Willingness to work on weekends or holidays if required.
Preferred Qualifications:

Prior experience in

e-commerce / BPO / customer support

. Knowledge of refund, return, and RTO processes.
Job Types: Full-time, Permanent

Pay: ?8,000.00 - ?12,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

work: 1 year (Preferred)
Language:

English (Required)
Work Location: In person