Job Description

Job Title:

Customer Care Executive - Domestic Operations

Company:

Professional Courier Network Limited

Location:

Park Circus, Kolkata

Salary:

?13,000 - ?15,000 per month

Job Type:

Full-time | Day Shift | In-person

Age Limit:

Below 30 years

Overview

Professional Courier Network Limited is hiring a proactive and customer-focused

Customer Care Executive

for its Domestic Operations team. The role involves handling customer interactions, resolving courier-related queries, and coordinating with internal teams to ensure smooth delivery operations.

Key Responsibilities

Handle inbound and outbound customer calls professionally Resolve queries related to domestic shipments, tracking, delays, and complaints Coordinate with operations and dispatch teams for quick issue resolution Maintain accurate call logs, CRM records, and follow-ups Prepare daily and weekly customer service reports Adhere to company policies, service standards, and data confidentiality norms

Candidate Requirements

Age below 30 years

Languages:

Fluent in

Bengali, Hindi & English

(mandatory) Minimum qualification:

12th Pass / Graduate

0-2 years of experience in customer service or call center roles Basic computer knowledge (MS Office, email handling, CRM systems) Strong communication, multitasking, and problem-solving skills

Benefits

Cell phone reimbursement Paid time off
Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Paid time off Provident Fund
Work Location: In person