Customer Care Executive

Year    WB, IN, India

Job Description

We are hiring a

tele caller

who will connect with prospective students, provide accurate course information, and support them throughout the admission process. You will serve as the primary contact for student enquiries and contribute to delivering a smooth and positive experience.

1. Student Enquiry Handling

Make outbound calls to students who have expressed interest in NIHT programs Handle inbound calls and address student queries in a polite and professional manner
2. Course Information & Guidance

Share details about courses, eligibility criteria, fees, and career prospects clearly Help students choose the right program based on their interests and goals
3. Follow-ups & Admission Support

Conduct regular follow-ups with interested students Guide students through the enrollment steps Encourage participation in counselling sessions, demos, and campus visits
4. Data & Record Management

Update student enquiry details in CRM or Excel sheets Maintain accurate call records, follow-up schedules, and conversion data
5. Internal Coordination

Coordinate with the admissions and marketing teams to close enquiries Submit daily performance and call activity reports
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD5034276
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year