Job Description

Here is a professional and clear

for Customer Care Executive

suitable for

Aminia Restaurant

:

Job Title:

Customer Care Executive

Location: Park Circus, Ballygunge

Department:

Customer Service / Sales

Job Summary:

Aminia Restaurant is looking for a proactive and customer-focused

Customer Care Executive

who can efficiently handle customer interactions, take food orders, and actively

push sales

through effective communication and upselling techniques. The ideal candidate should be polite, confident, and result-oriented with a strong understanding of customer service in the food & beverage industry.

Key Responsibilities:

Handle incoming customer calls, online orders, and walk-in queries professionally Accurately take food orders and ensure proper coordination with the kitchen and delivery team Promote menu items, combos, and special offers to increase order value Convince customers through effective sales pitch and upselling techniques Resolve customer complaints and ensure customer satisfaction Maintain proper records of orders, customer feedback, and daily sales Follow company SOPs and service standards at all times Coordinate with internal teams to ensure timely service and delivery

Requirements & Skills:

Prior experience in customer care or food ordering (restaurant or QSR preferred) Strong communication and convincing skills Ability to handle pressure during peak hours Sales-driven mindset with focus on achieving targets Basic knowledge of POS systems and order management tools Fluent in Hindi & English (local language preferred) Immediate joiners preferred

Key Attributes:

Customer-centric and polite attitude Energetic, confident, and persuasive Team player with a positive mindset

What We Offer:

Competitive salary + performance-based incentives Growth opportunities within the organization Supportive and professional work environment

Interested candidates may apply immediately.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹11,000.00 per month

Work Location: In person