Job Description

Key Responsibilities

Make outbound calls to onboard new customers (shippers, brokers, fleet owners, and truckers). Guide users through registration and help them understand app/web features. Handle inbound calls related to bookings, load posting, trip updates, payments, and platform issues. Troubleshoot customer problems and coordinate with internal tech/operations for quick resolution. Maintain accurate call logs, follow-ups, and customer feedback records. Provide polite, clear, and solution-oriented communication at all times. Follow standard operating procedures for customer verification, onboarding, and issue handling. Share insights and suggestions to improve customer experience.
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Requirements

Fluency in Hindi is mandatory; basic English or Bengali is an advantage. Previous customer care/tele-calling experience preferred; freshers with strong communication skills may apply. Comfortable with high-volume calling and explaining processes clearly. Basic familiarity with mobile apps and web platforms. Strong problem-solving attitude with a customer-first approach. Ability to work from our Kolkata office at the mentioned address.
Job Type: Full-time

Pay: ₹8,566.81 - ₹11,000.00 per month

Work Location: In person