Job Description

We are hiring a

Customer Care / Student Support Executive

to assist prospective students with information about our courses and guide them through the admission process. You will be the first point of contact for enquiries and play an important role in building a positive student experience.

1. Student Enquiry Handling

Make outbound calls to students who have shown interest in NIHT courses. Attend inbound calls and respond to queries politely and professionally.

2. Information Sharing

Explain course details, eligibility, fees, and career opportunities clearly. Assist students in understanding which program suits their goals.

3. Follow-Ups & Conversion Support

Follow up with interested students and help them with the next steps in enrollment. Motivate students to attend counselling sessions, demos, or campus visits.

4. Data Management

Update enquiry records in CRM or Excel. Maintain accurate call logs, follow-up reminders, and conversion tracking.

5. Coordination

Work closely with admissions and the marketing team to close student enquiries. Share daily performance reports.

Eligibility Criteria

Fresher or 6 months to 1 year of experience in

customer care, student counselling, tele support

, or

inside sales

Mandatory:

Fluent in English, Hindi, and Bengali Excellent communication and listening skills Positive attitude, patience, and willingness to guide students Basic computer knowledge (Excel, CRM, WhatsApp Business) Freshers with strong communication may also be considered

Why Join NIHT?

Reputed digital marketing institute Friendly work environment Opportunity to grow into

Senior Counsellor / Academic Advisor

roles Incentive structure for high performers
Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person