1.1. Manage inbound and outbound calls in a specified timely manner.
1.2. Identify patients' need, clarify information, research every issue and provide solutions and/or alternatives.
1.3. Build sustainable relationships and engage patients by taking the extra mile.
1.4. Keep records of all conversations in our call center database in comprehensible way.
1.5. Meet personal/team qualitative and quantitative targets.
1.6. Responsible to convert maximum leads received.
1.7. Maintain the accurate level of quality in each call.
Guiding the patients throughout the treatment.
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