Job Description

A Customer Care Executive in the courier industry handles customer queries, complaints, and requests, ensuring smooth and efficient courier operations. They provide support over phone, email, or chat, resolving issues related to pickups, deliveries, and tracking. Here's a more detailed look at what the role entails:

Responsibilities:

Handling customer inquiries:

Answer calls, emails, or online chat regarding courier services, tracking, and deliveries.

Troubleshooting:

Investigate and resolve customer issues such as delays, lost packages, or delivery problems.

Customer feedback:

Gather and analyze customer feedback to improve service quality.

Tracking and dispatch:

Assist customers with tracking their packages and coordinate with the dispatch team for pickups and deliveries.

Documentation:

Maintain records of customer interactions, issues, and resolutions.

Customer satisfaction:

Ensure customers are satisfied with the service and follow up on issues to ensure resolution.
Skills Required:

Excellent communication skills:

Ability to communicate clearly and effectively with customers, both verbally and in writing.

Problem-solving skills:

Ability to identify and resolve customer issues efficiently.

Customer service skills:

Ability to be patient, empathetic, and understanding when dealing with customer concerns.

Organizational skills:

Ability to manage multiple tasks and priorities effectively.

Computer literacy:

Familiarity with computer systems and software used for tracking and communication.
Job Type: Full-time

Pay: ?8,000.00 - ?12,000.00 per month

Benefits:

Leave encashment
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person