Job Description

Position Overview:

We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.

Key Responsibilities:

Handle inbound and outbound customer calls in a professional and courteous manner.

Provide accurate information regarding products/services and resolve customer inquiries effectively.

Assist customers with placing orders, processing returns, and resolving complaints or issues.

Maintain thorough knowledge of company policies, procedures, and products/services.

Document all customer interactions and transactions accurately in the system.

Collaborate with team members to achieve individual and team goals.

Ensure customer satisfaction through proactive problem-solving and follow-up.

Requirements:

Proven experience 2 years of working in a customer service or call center environment, specifically in a US shift.

Excellent verbal and written communication skills in English.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in using CRM software and other relevant computer applications.

Graduation from an accredited institution or equivalent work experience.

Preferred Qualifications:

Experience in handling support or sales-related queries is a plus.

Flexibility to work overtime and weekends as needed.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Experience:

Customer service: 1 year (Preferred) International voice process: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person