Job Description

Join Niftel as a Customer Support Executive - Lucknow!

Job Title:

Customer Service Representative

Full Time (WORK FROM OFFICE)

Location: Jopling Road, Hazratganj

Salary: ?13,000 to ?15,500

(in-hand, with no deductions)+ night shift allowance
Working Hours: 8 hours login + 1-hour break6 working days/week, with 1 rotational week off

Shift Timings:

Male: Rotational shifts (Day, Evening, Night, Midnight) Female: Day rotational shifts

About the Role:

We are seeking dedicated and enthusiastic Customer Support Executives to join our Domestic Process team. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first attitude.

Key Responsibilities:

Handle inbound and outbound customer calls /chats efficiently. Resolve customer queries accurately and with empathy. Provide timely and relevant information while ensuring high customer satisfaction. Adhere to company processes, policies, and performance standards.

Required Skills:

Excellent verbal and written communication skills in English. Ability to handle multiple tasks and work under pressure. Strong interpersonal skills and customer-oriented approach. Basic computer knowledge and typing skills.

Qualifications:

Minimum 12th pass or graduate (any discipline). Prior experience in BPO or customer service (preferred but not mandatory).

Perks and Benefits:

Comprehensive professional training. Growth opportunities and career advancement. Supportive and collaborative work culture.

Contact or Drop your CV at :

HR Alviya- 8810706413

alviya.zehra@niftelresources.com

Job Types: Full-time, Permanent, Fresher

Pay: ?14,000.00 - ?15,500.00 per month

Benefits:

Flexible schedule Life insurance Paid sick time Provident Fund
Work Location: In person