Job Description

Job Title:

Customer Care Executive

Location:

Noida

Experience:

Freshers / 0-1 Years

Industry:

Customer Support / EdTech / Service

Employment Type:

Full-time

Job Overview

We are looking for a customer-focused

Customer Care Executive

to handle inbound and outbound calls, resolve customer queries, and provide excellent service experience. Freshers with good communication skills are encouraged to apply.

Key Responsibilities

Handle inbound and outbound customer calls professionally Resolve customer queries, concerns, and complaints in a timely manner Provide accurate information about services/products Maintain customer records and update CRM systems Follow up with customers to ensure issue resolution Escalate complex issues to the concerned department Maintain high standards of customer satisfaction

Eligibility Criteria

Minimum Graduate in any discipline Freshers are welcome (training will be provided) Prior customer service or call center experience is a plus Comfortable with voice process and calling

Required Skills

Good verbal and listening skills Basic computer knowledge Ability to handle customers politely and patiently Problem-solving mindset Willingness to work in a team environment
Job Types: Full-time, Fresher

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off
Work Location: In person