Job Description

Job Title: Customer Care Executive (Fresher Only)

Industry:

EdTech / Service

Location:

Onsite

Salary:

?18,000 - ?23,000 per month

Experience:

Freshers only

Employment Type:

Full-time

Job Overview

We are hiring

Customer Care Executives (Freshers)

to handle customer queries and provide support through calls, WhatsApp, and emails. The role focuses on resolving customer concerns and ensuring a positive customer experience.

Key Responsibilities

Handle incoming calls and customer queries professionally Respond to customer inquiries via phone, WhatsApp, and email Provide accurate information about services and processes Resolve customer complaints and escalate issues when required Maintain customer records and update details in CRM Follow company communication guidelines and SOPs Ensure customer satisfaction and timely resolution
Eligibility Criteria

Freshers only (no prior experience required) Minimum qualification: 12th pass / Graduate (preferred) Good verbal communication skills Willingness to learn and work in a team environment
Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person