Job Description

Customer Care Executive | Noida | Hospitality Tech Support

QuickTech Labs is hiring a Customer Care Executive to support hotel and property managers using our hospitality technology platform. Join a fast-growing IT company working with global clients and play a key role in delivering excellent customer experiences. Office-based role in Noida, Sector 62 -- apply now to grow your career in hospitality tech.

Location:

Noida, Sector 62 | Full-time, Monday to Saturday | 07:00AM

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04:00 PM | Office-based

About QuickTech Labs

QuickTech Labs is a fast-growing IT solutions provider delivering innovative software, cloud computing, and digital transformation services. We work with global clients across multiple industries, including hospitality, helping businesses leverage technology to achieve operational excellence.

Job Summary

As a Customer Care Executive, you'll be the first point of contact for hotel and property managers using our platform. You'll handle support calls and emails, resolve booking and system-related queries, and guide users on how to effectively use our software. Your role is critical in ensuring customer satisfaction and smooth platform usage.

Key Responsibilities

Answer inbound customer support calls and respond to support emails professionally. Assist clients with booking-related queries, property setup, and system features. Troubleshoot issues and provide clear, step-by-step solutions. Log, track, and update issues accurately in the support system. Coordinate with technical and onboarding teams to resolve or escalate complex issues. Ensure timely follow-ups and maintain high customer satisfaction levels.

What We're Looking For

Strong communication skills in English (both written and spoken). Friendly, confident, and professional phone manner. Excellent problem-solving and customer-handling skills. Prior experience in customer support, SaaS, tech, or hospitality (preferred). Ability to quickly learn new systems and explain technical features in simple terms.

Why Join Us?

Be part of a growing and supportive team. Work with international hospitality clients. Gain exposure to hospitality technology and SaaS platforms. Long-term career growth opportunities.

How to Apply

Submit your resume and a cover letter explaining your relevant experience and why you're a great fit for the role.

Diversity & Inclusion

QuickTech Labs is an equal opportunity employer and welcomes candidates from diverse backgrounds.

Job Types

: Full-time, Permanent

Ability to Commute/Relocate

Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education

Diploma (Required)

Language

English (Required)

Work Location

In person
Job Type: Full-time

Pay: Up to ₹840,000.00 per year

Benefits:

Paid time off
Ability to commute/relocate:

Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Customer service: 4 years (Required)
Language:

English (Required)
Work Location: In person