Job Description

About the Role

We are looking for a proactive and customer-focused

Customer Care Executive

to handle student queries, provide support, and ensure a smooth customer experience. The ideal candidate should have good communication skills and a problem-solving attitude.

Key Responsibilities

Handle inbound and outbound calls related to

student queries, admissions, fees, exams, and course details

. Provide accurate information and resolve student concerns professionally. Maintain proper follow-up with students regarding updates, requirements, or pending tasks. Assist students with

documentation, portal access, exam forms, and course guidance

. Manage query logs and update the CRM system regularly. Coordinate with academic, counseling, and support teams to ensure issue resolution. Maintain high-quality customer service and adhere to call guidelines. Ensure timely communication of updates and notifications to students.

Skills & Requirements

Excellent verbal and written communication skills. Customer-centric attitude with strong listening skills. Ability to handle pressure, multitask, and manage calls efficiently. Basic computer knowledge (MS Office, email, CRM). Problem-solving mindset and a positive attitude. Freshers with strong communication skills are welcome.

Benefits

Training on communication and student support. Growth opportunities within support, academic, or counseling roles. Friendly and professional work environment.
Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time
Work Location: In person