Job Description

Job Summary

We are looking for a persuasive and customer-oriented

Upselling Executive

to promote additional products/services to existing customers. The role involves understanding customer needs, enhancing their experience, and increasing revenue by recommending suitable upgrades, add-ons, or premium plans.

Key Responsibilities

Contact existing customers to introduce new features, plans, or upgrades. Understand customer requirements and suggest relevant add-on services or higher-value packages. Maintain strong product knowledge to communicate benefits effectively. Build trust-based relationships to maximize customer lifetime value. Manage follow-ups and convert opportunities into successful upsells. Record customer interactions and updates in CRM. Meet daily, weekly, and monthly upselling targets. Collaborate with support and product teams to resolve customer queries. Prepare and share reports on upselling performance and progress.

Requirements

Minimum 12th pass; graduation preferred. Experience in telesales, upselling, retention, or customer support is an advantage. Strong communication, listening, and convincing skills. Ability to handle objections and understand customer psychology. Basic computer knowledge and CRM familiarity. Target-driven and motivated personality.

Key Skills

Upselling & cross-selling Customer relationship management Communication & persuasion Problem-solving Time management Negotiation skills
Job Type: Fresher

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Leave encashment Life insurance Paid sick time
Location:

* Noida Sector 16, Noida, Uttar Pradesh (Required)