, from confirmation to shipment, ensuring accuracy and timely processing.
Conduct
follow-ups on pending and failed payments
, and re-engage customers in
cart abandonment cases
.
Perform
customer feedback calls
to gauge satisfaction and collect insights for improvement.
Handle
NDR (Non-Delivery Report)
and
RTO (Return to Origin)
calls efficiently to minimize delivery issues and losses.
Provide
WhatsApp support
for inquiries, order status updates, and issue resolution with a professional and friendly tone.
Address and resolve customer concerns promptly, ensuring a
high level of customer satisfaction
.
Collaborate with
internal departments
(operations, logistics, finance, etc.) to ensure seamless communication and service delivery.
Take on
additional tasks
or responsibilities as assigned in alignment with company needs.
Job Types: Full-time, Permanent
Pay: ?10,000.00 - ?12,000.00 per month
Work Location: In person
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