to join our team and deliver exceptional service to our customers. You will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience across all touchpoints.
The ideal candidate is empathetic, solution-oriented, and passionate about maintaining strong customer relationships.
Key Responsibilities:
Handle incoming customer calls, emails, and chats promptly and professionally.
Resolve product or service-related inquiries, complaints, and requests efficiently.
Maintain accurate records of customer interactions and follow-ups in CRM systems.
Provide detailed information about products, services, and company policies.
Coordinate with internal teams (sales, technical support, logistics, etc.) to resolve complex cases.
Ensure customer satisfaction through timely communication and problem-solving.
Meet performance targets such as response time, resolution rate, and customer satisfaction score.
Collect feedback from customers and share insights with the management team.
Requirements:
Bachelor's degree in any discipline.
Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
Strong problem-solving abilities and attention to detail.
Proficiency in MS Office and CRM software.
Positive attitude, patience, and empathy while handling customer concerns.
Preferred Skills:
Experience in hospitality, e-commerce, or service-based industries.
Ability to multitask and work under pressure in a fast-paced environment.
Team player with a customer-first mindset.
Benefits:
Competitive salary and performance-based incentives.
Opportunities for career growth and training.
Supportive and collaborative work environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
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