Job Description

About the Role:

We are seeking a dedicated and customer-focused

Customer Care Executive

to handle client queries, resolve issues, and ensure a positive customer experience. The ideal candidate should have strong communication skills, patience, and the ability to manage customer interactions professionally.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats. Resolve customer queries, complaints, and requests efficiently. Maintain accurate records of customer interactions in CRM systems. Provide product or service information to customers as required. Follow up with customers to ensure their issues are resolved. Escalate complex issues to the appropriate department when necessary. Ensure customer satisfaction and maintain service quality standards. Contribute to process improvement and feedback sharing with management.

Required Skills & Qualifications:

Bachelor's degree in any discipline. 0-2 years of experience in customer service, support, or call center roles. Excellent verbal and written communication skills. Good listening and problem-solving abilities. Proficiency in MS Office and CRM software. Ability to handle pressure and maintain professionalism.

Preferred Qualifications:

Experience in

BPO

,

EdTech

,

E-commerce

, or

Service-based industries

. Fluency in

English and Hindi

(additional languages are a plus).
Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

Flexible schedule Health insurance Leave encashment Life insurance Paid sick time
Work Location: In person