Job Description

Key Responsibilities:

Provide top-notch customer support to Amazon users across various international markets. Manage inbound and outbound calls in a timely, professional, and friendly manner. Assist customers with product inquiries, order issues, returns, refunds, and account-related concerns. Resolve escalated customer complaints or issues, ensuring customer satisfaction and retention. Provide guidance and troubleshooting assistance for Amazon services, including but not limited to Amazon Prime, delivery issues, product returns, and technical support. Offer solutions while adhering to Amazon's policies and procedures. Handle complex inquiries, making quick decisions and offering effective solutions while maintaining high standards of customer service. Collaborate with other departments, including Amazon fulfilment and tech support, to address customer concerns and resolve them promptly. Document customer interactions in the company's CRM system, ensuring all case details are accurate and up-to-date. Meet or exceed performance metrics related to quality, response times, and customer satisfaction. Provide feedback to management on common customer concerns to help improve overall service delivery. Stay updated on Amazon's latest policies, promotions, and products to provide accurate information to customers.

Skills & Qualifications:

Experience:

Minimum 2 years of hands-on experience in an

International Voice Process

supporting Amazon customers or similar e-commerce platforms.

Communication Skills:

Excellent verbal and written communication skills with a neutral accent and the ability to interact effectively with customers from diverse regions.

Customer Focus:

A strong passion for customer service with a problem-solving mindset and the ability to maintain a positive attitude under pressure.

Tech-Savvy:

Proficient in using CRM systems, troubleshooting tools, and basic software (e.g., MS Office, Amazon's support tools).

Knowledge of Amazon Services:

In-depth knowledge of Amazon's policies, product offerings, and common customer queries (e.g., Prime memberships, order tracking, returns).

Adaptability:

Ability to work in a dynamic, fast-paced environment with a flexible approach to shifting priorities.

Team Player:

Strong collaboration skills and the ability to work well in a team while achieving individual targets.

Multitasking:

Ability to handle multiple tasks simultaneously and navigate different systems to find solutions quickly.
Job Types: Full-time, Permanent

Pay: From ?18,000.00 per month

Benefits:

Health insurance Paid time off
Application Question(s):

How many years of experience do you have in total? Have you ever handled any International queries? What is your current monthly in-hand salary? What is your salary expectation? What is your official notice period?
Language:

English (Required)
Work Location: In person