who will be responsible for following up with clients/customers for outstanding payments, resolving queries related to dues, and ensuring timely collection. The role demands excellent communication skills, negotiation ability, and a customer-first approach while maintaining professionalism.
Key Responsibilities:
Make outbound collection calls to customers regarding pending payments.
Send reminders through calls, emails, or messages as per process.
Negotiate and follow up on payment commitments.
Maintain records of interactions and update payment status in the system.
Resolve customer queries related to billing or dues.
Escalate chronic defaulters or disputes to the senior team.
Achieve monthly collection targets and adhere to compliance guidelines.
Requirements:
Minimum 6 months-2 years of experience in collections/recovery/telecalling. (Freshers with good communication skills can also apply.)
Strong communication and persuasion skills.
Ability to handle difficult conversations professionally.
Basic knowledge of MS Office/CRM tools.
Target-oriented and self-motivated.
Benefits:
Competitive salary with performance-based incentives.
Onsite role at Noida, Sector 16.
Opportunity to build a career in collections, customer service, and credit operations.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹24,000.00 per month
Benefits:
Flexible schedule
Leave encashment
Life insurance
Language:
* English (Required)
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