Job Description

Role & Responsibilities:

Respond to customer inquiries via

calls, chat, and email

in a professional manner. Resolve issues related to

orders, payments, shipping, and returns

efficiently. Maintain accurate records of customer interactions and feedback. Provide

troubleshooting

for platform-related issues. Collaborate with internal teams to improve customer satisfaction. Ensure a high

first-contact resolution rate

and maintain response time SLAs.

Requirements:

1+ year of experience

in customer support (preferably in e-commerce). Strong communication skills in

English & Hindi (additional languages are a plus).

Ability to handle

high volumes of queries with patience and efficiency.

Familiarity with CRM tools and support platforms (e.g., Freshdesk, Zendesk). Problem-solving mindset and customer-first approach. Comfortable working in a

fast-paced startup environment.

Why Join Us?

Be a part of a fast-growing startup. Growth opportunities in customer service and operations.
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time
Experience:

total work: 1 year (Preferred)
Work Location: In person