in a prompt and professional manner.
Assist customers with
order tracking, returns, exchanges, and refunds
.
Resolve
product-related queries
by coordinating with internal teams (warehouse, logistics, product team).
Maintain a
polite, positive, and solution-oriented
tone in all communications.
Follow up on customer issues until resolution, ensuring
100% customer satisfaction
.
Log all interactions in the CRM system and keep customer records updated.
Identify common customer concerns and share feedback with the marketing and operations teams to improve processes.
Job Type: Full-time