Job Description

Noida

Job Summary

Handline Telephony, Whatsapps and Inbound Communications from Customers

Responsibilities:

Serve as the primary point of contact for customer inquiries via phone, email, chat, and other communication channels.
Actively listen to customers, understand their needs, and provide accurate and timely information regarding our products, services, policies, and procedures.
Efficiently and effectively resolve customer issues and complaints, escalating complex cases to the appropriate department when necessary.

Document all customer interactions and resolutions accurately in our CRM system.
Process customer orders, returns, and exchanges with precision and attention to detail.
Proactively identify opportunities to improve customer satisfaction and suggest process enhancements.
Maintain a thorough knowledge of our products, services, and company policies.
Collaborate effectively with other internal teams, such as sales, technical support, and product development, to ensure seamless customer experiences.
Follow up with customers to ensure their issues have been resolved and they are satisfied.
Contribute to a positive and supportive team environment.

Requirements

Education Required:


High school diploma or equivalent
Bachelor's degree preferred
Skills:


Communications in Hindi & English
Experience:


Diagnostics industry experience will be preferred