Job Description

Backend Executive - Customer Service

Location

: Noida

Experience

: Minimum 1 years of experience in backend operations or customer service

Roles and Responsibilities:

Customer Support Management

: Provide backend support to resolve customer queries and issues related to payments, biller services, and account management through email, chat, and phone interactions.

Issue Escalation and Resolution

: Coordinate with internal teams (technical, billing, operations) to escalate and resolve customer complaints promptly, ensuring high levels of customer satisfaction.

Data Entry and Record Keeping

: Maintain and update customer service databases and logs, ensuring that all customer interactions and issues are documented accurately.

Reporting

: Prepare and provide regular reports on customer service metrics, including response times, resolution rates, and customer feedback.

Process Improvement

: Identify recurring customer service issues and suggest process improvements to enhance the efficiency and effectiveness of backend operations.

Compliance and Documentation

: Ensure that all customer-related documentation and processes comply with internal guidelines and regulatory requirements.

Desired Candidate Profile:

Minimum 1 years of experience in backend operations or customer service, preferably in the fintech, payments, or banking industry. Strong problem-solving skills with the ability to handle multiple customer issues simultaneously. Excellent communication skills (both written and verbal) to interact with internal teams and customers effectively. Ability to work in a fast-paced environment and manage deadlines. Strong attention to detail and organizational skills.
Job Type: Full-time

Pay: ?8,979.89 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person