Undergraduate/Graduate Require for Various BPO Process (Chat-Voice)
Location Branches - Noida/Gurgoan/
Contact number- 8318747693
Job Role & Responsibilities
Key Responsibilities:
Customer Support: Respond to customer inquiries promptly via chat, providing accurate information about their concerns.
Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and provide effective solutions or escalate to appropriate departments as needed.
Product Knowledge: Maintain a thorough understanding of the company's insurance products and services to provide accurate and up-to-date information to customers.
Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and operational efficiency.
Compliance: Adhere to all regulatory guidelines, company policies, and procedures to ensure compliance in all customer interactions.
Team Collaboration: Work closely with team members and other departments to ensure seamless customer service and support.
Fresher's & Experience both can apply for this Job