Customer Care Executive

Year    UP, IN, India

Job Description

Undergraduate/Graduate Require for Various BPO Process (Chat-Voice)



Location Branches - Noida/Gurgoan/



Contact number- 8318747693



Job Role & Responsibilities



Key Responsibilities:



Customer Support: Respond to customer inquiries promptly via chat, providing accurate information about their concerns.

Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and provide effective solutions or escalate to appropriate departments as needed.

Product Knowledge: Maintain a thorough understanding of the company's insurance products and services to provide accurate and up-to-date information to customers.

Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and operational efficiency.

Compliance: Adhere to all regulatory guidelines, company policies, and procedures to ensure compliance in all customer interactions.

Team Collaboration: Work closely with team members and other departments to ensure seamless customer service and support.


Fresher's & Experience both can apply for this Job



Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?45,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer Service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD3834747
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    UP, IN, India
  • Education
    Not mentioned
  • Experience
    Year