Job Description

- Customer Service Executive / Sr. Customer Executive

Company:

Ezcare (An Essel Group Company)

Location:

Film City, Noida Sector 16

Department:

Customer Support / Service

Role Overview:

We are looking for a

Customer Care executive

to ensure smooth customer interactions across

calls, chat, and email queries

. The ideal candidate should have experience in

call scripting and customer engagement

. Prior experience in a

wellness company

will be an added advantage.

Key Responsibilities:

Call Centre Management

Supervise and guide

junior call centre executives

to maintain service quality. Ensure adherence to

call scripts and standard operating procedures (SOPs)

. Monitor calls and provide

feedback and training

to improve performance.

Customer Query Resolution

Handle

chat and email queries

efficiently to ensure customer satisfaction. Resolve escalated customer concerns in a

professional and timely manner

. Work closely with internal teams to address customer feedback and improve services.

Chatbot & Automation Management

Monitor and optimize

chatbot responses

to enhance customer interactions. Analyze chatbot data to identify areas for improvement in automation and response accuracy.

Reporting & Process Improvement

Track customer interactions and generate

performance reports

. Suggest and implement

enhancements to call scripts, chat flows, and response guidelines

.

Key Requirements:

?

Experience:

Any Graduation / Intern Experience / Or Women willing to start a career
?

Education:

Bachelor's degree in

Business, Communication, or a related field

.
?

Skills:

Strong

verbal and written communication skills

. Proficiency in

handling chat, email queries, and call centre software

.

Why Join Us?

Work with a growing

wellness and healthcare

brand.
Competitive salary and

career growth prospects

.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Schedule:

Fixed shift Morning shift
Application Question(s):

Are you comfortable for 6 days working?
Education:

Diploma (Preferred)
Language:

Hindi/English (Required)
Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)
Work Location: In person