Job Description

Address - 301, 3rd Floor, Regus Tower,Sector142, Noida, U.P 201305

Job description

Job Responsibility

A Customer Relaationship Executive in skincare is responsible for assisting customers with product recommendations based on their skin concerns and needs, ensuring a personalized experience. They handle customer inquiries, resolve product-related issues, and maintain ongoing communication to build trust and loyalty. Their goal is to enhance customer satisfaction and drive repeat business through expert support and relationship management.

Job Title : Customer Relationship Executive

Job Summary:

A Customer Relationship Executive in skincare is responsible for delivering personalized customer support by understanding individual skin concerns and recommending suitable products. They build strong customer relationships, address inquiries or issues, and ensure a seamless and satisfying customer experience. Their role plays a key part in customer retention and promoting brand loyalty within the skincare industry.

Responsibilities:

1.

Provide personalized skincare advice

by understanding customer concerns and recommending appropriate products or routines.

2.

Respond to customer inquiries and resolve product-related issues

promptly to ensure satisfaction and trust.

3.

Maintain regular communication with customers

to build lasting relationships and encourage repeat business.

4.

Collaborate with sales and product teams

to stay updated on new launches, promotions, and product knowledge.

5.

Collect and analyze customer feedback

to help improve service quality and contribute to product development or refinement.

Requirements:

1.

Educational Background

: Bachelor's degree in cosmetology, dermatology, business, or a related field is preferred.

2.

Skincare Knowledge

: Strong understanding of skincare products, skin types, and common skin concerns.

3.

Customer Service Skills

: Excellent communication, interpersonal, and problem-solving abilities.

4.

Experience

: Prior experience in customer service, beauty retail, or skincare industry is an advantage.

5.

Technical Proficiency

: Familiarity with CRM systems, online chat platforms, and basic computer skills.

6.

Sales Orientation

: Ability to recommend and upsell products based on customer needs.

7.

Language Skills

: Proficiency in local language(s) and English, especially for customer-facing roles.

.

Benefits:

- Professional development opportunities

- Job Type: Full time Pay: Non Disclosure Schedule: Day shift

Job Type: Full-time

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:

CRM: 1 year (Required) Customer support: 1 year (Required)
Language:

English (Required)
Work Location: In person