Job Description

: Operations Associate

We are seeking a proactive and customer-focused individual to join our team as a

Operations Associate

.

Key Responsibilities:

Maintain a positive, empathetic, and professional attitude at all times. Respond promptly to customer queries via email and calls. Take ownership of resolving customer issues, escalating when necessary. Acknowledge and resolve complaints while ensuring customer satisfaction. Maintain accurate records of interactions, feedback, and complaints. Develop a strong understanding of company products and processes. Collaborate with internal teams to resolve customer disputes or queries. Adhere to communication procedures, guidelines, and policies. Go the extra mile to engage and delight customers. Be flexible to work in a blended process and undergo cross-training as needed.

Requirements:

Proficiency in both

Hindi and English

(spoken and written).
Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹14,200.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person