Job Description

Responding to incoming and outgoing calls, emails, and WhatsApp Business messages to assist patients promptly and professionally. Scheduling, confirming, and sending reminders for patient appointments, ensuring efficient and timely communication. Providing accurate and clear information about hospital services, procedures, and general inquiries. Familiarity with common medical terminology and procedures to effectively support patient interactions. Communicating clearly and effectively, both verbally and in writing, with patients, families, and healthcare staff. Actively listening to understand patient needs, concerns, and preferences. Identifying and resolving patient-related issues efficiently and with sensitivity. Demonstrating empathy, patience, and professionalism when interacting with patients and their families. Proficient in using computers and relevant healthcare software for managing appointments, patient records, and administrative tasks. Handling and resolving patient complaints with a calm and solution-oriented approach. Maintaining accurate, organized, and confidential patient records in compliance with privacy standards. Experience 2yr to 5+yrs in Call Center is an added advantage

Required Skills & Competencies

Excellent verbal and written communication skills Strong interpersonal and problem-solving abilities Empathy, patience, and a patient-focused approach Ability to handle stressful situations calmly Basic computer knowledge
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person