Key Responsibilities
Handle inbound and outbound customer calls, emails, and chats.
Provide accurate information about products, services, and policies.
Resolve customer complaints and escalate complex issues to relevant departments.
Maintain customer records by updating account information.
Ensure customer satisfaction by following up on queries and feedback.
Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
Prepare daily/weekly reports on customer interactions and feedback trends.
Required Skills & Competencies
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and manage time effectively.
Proficiency in MS Office.
Empathy and patience when dealing with customers.
Team player with a customer-first mindset.
Qualifications- Bachelor's degree (preferred, but not always required).
Prior experience in customer service or call center operations is an advantage.
Fluency in English & Hindi
Job Type: Full-time
Pay: ₹14,000.00 - ₹19,000.00 per month
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.