Job Description

To remain well-groomed as per company policy.

? Handling telephonic inquiries of the patients and keeping a record of the

same.

? Booking new and follow-up appointments of the patients online and

directly in Palash

? Calling patients, who missed their first and follow-up appointments for

the next appointment and reason for missing the same.

? Greeting and welcoming the patients/guests/consultants both voice and

face-to-face.

? Assisting patients to fill-up the registration form and then registering

patients in Palash

? Collecting payments and generating receipts for the patients.

? Preparing patients file (IVF files + Lab reports + SA report) for the next

day appointments and informing same to consultants.

? Retrieving lab reports from the lab at regular interval and arranging the

same in the alphabetical order.

? Following the patient flow as per standards and coordinating the same

with other roles in the center.

? Scheduling appointments of the patients in a way which helps in

minimizing patient waiting time in the system.

? Managing the patients waiting time in peak hours

? Managing the clinic ambience and display (Sound/Sight/Smell & Display

on television, brochures, standee, and notices)

? Encouraging patients to fill up the OPD patient feedback forms and

collecting the same from the patients.

? Obtaining and entering new patient demographics

? Reviewing all forms for accuracy and completion according to Canter

policies prior to accepting

? Billing for the patients and closure of account on daily basis before

leaving.

? Collecting feedback forms from the patients and documenting the same.

End of the day preparing and analyzing reports to manager (feedback and

other reports).

? Appointment booking and follow ups for OPD patients.

? Rescheduling of the OPD appointments.

? Daily reports sending it to all concern department.

Job Type: Full-time

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person