Job Description

Company:

Brivon Care (UK)

Shift:

Monday-Friday, UK Hours (1:30 PM - 10:30 PM IST approx.)

Job Type:

Full-time

About the Role

BRIVON Care is a fast-growing UK live-in care provider. We are hiring a

Carer & Client Operations Executive

to support our UK carers and families.

This role is

not a sales job

-- it is a blend of:

Carer onboarding Carer recruitment Matching carers to clients Outbound calls Email coordination Customer support (call transfers, basic updates) UK operational admin
You will be the bridge between UK carers, customers, and our operations team.

Key Responsibilities

Carer Management & Onboarding

Make outbound calls to carers daily Guide carers through the registration process Collect and verify compliance documents (DBS, references, ID, training) Ensure profiles are completed correctly in the Brivon portal Maintain an updated pool of available carers

Carer Recruitment

Screen applications on Indeed, LinkedIn, and our portal Shortlist qualified carers based on UK care requirements Conduct brief introductory calls Schedule onboarding calls with the UK team Maintain recruitment spreadsheets and records

Carer-Client Matching

Understand client care needs and preferences Identify suitable carers from the pool Arrange intro calls between carers and families Coordinate confirmations and job details Update the UK operations team on progress

Customer Coordination

Handle inbound customer calls professionally Transfer calls or take messages when required Assist families with basic queries (timings, availability, documents, next steps)

Email & Administrative Support

Send follow-up emails and reminders Maintain CRM and Excel records Prepare reports for daily and weekly performance Support the UK team with urgent operational tasks

Skills & Experience Required

Must-Haves

Excellent spoken and written English Previous experience in BPO, UK/US/International processes, or operations Strong phone-handling confidence Good typing speed and email writing skills Ability to multitask and handle pressure Strong organisational skills

Nice-to-Have

Experience with Previous UK Understanding of live-in care (training will be provided) Experience using CRMs or ATS systems

Salary Range

?18,000 - ?45,000 per month

(based on experience)

Higher for exceptional candidates with UK healthcare experience.

Why Join BRIVON Care?

Work directly with a UK team Stable long-term role with growth opportunities Clear, structured responsibilities Fast-growing company with strong demand Supportive work culture and training provided
Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?45,000.00 per month

Benefits:

Work from home
Education:

Secondary(10th Pass) (Required)
Experience:

International voice process: 1 year (Required)
Language:

English (Required)
Location:

Hyderabad, Telangana (Required)
Work Location: Remote