Job Description

Overview

We are seeking a dedicated and personable Customer Care Specialist to join our dynamic team. This role is essential in providing exceptional customer support and ensuring client satisfaction across multiple channels. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to handle diverse customer inquiries efficiently. Bilingual abilities and experience in call center environments are highly valued. As a Customer Care Specialist, you will serve as a vital link between our company and our clients, fostering positive relationships and delivering outstanding service through various communication platforms.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring high-quality customer support. Manage client accounts by updating information accurately within our database using data entry skills. Handle outbound calling to follow up with clients, gather feedback, or promote additional services as needed. Provide detailed product or service information, troubleshoot issues, and resolve complaints effectively. Maintain excellent phone etiquette and communication skills to foster positive interactions with customers. Assist with processing transactions such as cash handling when necessary. Document interactions thoroughly and accurately in CRM or other relevant systems using Microsoft Office tools and computer skills. Collaborate with team members to improve service processes and contribute to a positive team environment.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Work Location: In person