Job Description

Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.

Automotive Customer Service Representative - Essential Duties

Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety. Introduces customers to service and parts personnel, indicating shop location and hours of operation. Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction. Develops and monitors the results of a dealership customer service questionnaire. Stays abreast of upcoming community events and considers ways in which the dealership might participate. Coordinates special dealership events, promotions, and seminars. Implements customer satisfaction programs. Strives for high ranking on manufacturer surveys. Monitors results frequently. Informs salespeople of their individual performance scores and makes suggestions for improvement as needed. Acts as a contact person for any special projects regarding dealership improvements. Assists service customers during the morning service rush, when possible. Maintains a professional appearance. Other tasks as assigned
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person