Job Description

Customer Interaction:

Serve as the first point of contact for all customer inquiries through phone, email, social media, and other communication channels.

Provide prompt and accurate responses to customer questions regarding services, pricing, scheduling, and policies.

Grievance Handling:

Address and resolve customer complaints in a timely and effective manner, ensuring a high level of customer satisfaction.

Escalate complex issues to the appropriate departments or senior management, when necessary, while keeping the customer informed of progress.

Feedback Collection:

Proactively solicit feedback from customers through various channels to gauge satisfaction and identify areas of improvement.

Analyse feedback to recommend enhancements in services, products, or customer service practices.

Issue Resolution:

Follow up with relevant departments to ensure that customer issues are resolved in accordance with company policies and customer expectations.

Maintain a log of customer interactions and outcomes of grievance handling for future reference and reporting to management.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person